How do you solve battery problems with the Sony WF-1000XM5?

With these 3 steps, you can solve battery problems with the Sony WF-1000XM5.

Step 1: charge the charging case

Step 2: check the earbuds

Step 3: clean connectors

If you want to charge your earbuds, the charging case has to be sufficiently charged. Use the included USB-C charging cable to charge the charging case. If you put the earbuds in the case and the red light turns off right away or doesn't come on at all, the battery is empty.

When you put your earbuds in the charging case, they attach to a magnet. That doesn't necessarily mean that the earbuds are inserted properly and are getting charged. If your earbuds are empty and the charging case is full, make sure the earbuds are properly inserted into the case.

There might be dirt stuck in the connectors that prevents charging. Grab a clean, soft, and dry cloth and wipe the connectors on the charging case. Never use a damp cloth.