Written by Hans

How do you install your Synology NAS?

To step up a Synology NAS, you don't need to know anything about networks or NAS systems. All you need is the step-by-step plan below.

What do you need?

  • A Synology NAS
  • One or more hard drives
  • One network cable (included by default)
  • A router that's connected to the internet
  • A computer that's connected to the same network
  • The Synology Assistant software for your computer
  • The Synology Find website
  • Optional: stickers to number your hard drives

Step 1: place the hard drives

There are two ways to install the hard drives in your Synology NAS. You can read in the quick start guide under 'Hardware installation' how to do this with your NAS.

Tip: put labels onto the hard drives with the order. If you have a NAS with 2 drive slots, put the numbers 1 and 2 on the drives from left to right.

Option 1: a Synology NAS with removable drive holders

Place the hard drives
  1. (Optional) Remove the cover for the drive slots from the front panel.
  2. Unlock the drive holder by pressing the pressure mechanism. With some models, the mechanism is locked and requires an included key.
  3. Pull the drive holder out of the NAS.
  4. Remove the panels on the sides of the drive holder.
  5. Insert a 3.5-inch hard drive into the drive holder. Click the panels back into place to secure the drive.
  6. With 2.5-inch drives, you don't need the panels. You can store the panels and screw the drive onto the points indicated.
  7. Repeat steps 2 through 6 for possible other hard drives.
  8. (Optional) Put the cover for drive slots back in place.

Option 2: a NAS with fixed drive holders

Place extra drives for your NAS
  1. Push the upper part of the casing to the front of the device.
  2. Place the hard drive in the drive holder and push it in completely, so the drive connects well to the SATA input.
  3. Screw the drive into place at the indicated points.
  4. For 2.5-inch drives, you'll need a mount to attach the drive to. You can find these mounts on the Synology site.
  5. Place the upper part of the casing back onto the NAS and push it back to lock the NAS.

Step 2: Install the operating system

Install system NAS
  1. Connect the included power cord to the power port on the NAS and plug the connector into the socket.
  2. Connect the NAS to your router via a network cable.
  3. Turn on the NAS.
  4. Wait until you hear a beep. The Synology is ready for use.
  5. Go to the Synology website and download the Synology Assistant software. First, select your NAS in the menu.
  6. Follow the installation steps on your screen.
  7. Optional: Instead of the Synology Assistant software, you can also use the Synology Find site. Open in an internet browser, such as Google Chrome, Safari, Firefox, or Internet Explorer. Use a computer that's connected to the same network.
  8. Follow the steps in your browser to install the operating system. This operating system is called DiskStation Manager (DSM).

From now on, you can use the NAS via your compute rand via the available mobile applications.

The NAS doesn't recognize my drive

You can solve problems during installation yourself

Did you do everything according to the steps above, but the NAS still doesn't recognize your drive? Check the following 5 possible causes:

1. The hard drive/SSD isn't compatible: View Synology's compatibility list by clicking the blue button at the bottom of this page. Is your hard drive not on the list? You need another drive.

2. You didn't push the hard drive far enough: If you don't push the drive far enough inwards, it won't connect to the SATA connector. Gently push the drive bay until you hear it click.

3. One of the NAS bays is malfunctioning: Are there still empty NAS slots? Shut down your NAS and install your drive in a different bay. Does it work now? The bay is the problem.

4. Your hard drive is malfunctioning. Test this by setting up the hard drive with another NAS bay, laptop, or computer. The drive doesn't work here either? That means it's malfunctioning. Have your drive repaired or get warranty service.

5. Your NAS is malfunctioning. If it's not the bay or the drive, install another working hard drive with the NAS. If that doesn't work either, the NAS may be the problem. Have your product repaired or get warranty service.

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