I don't normally write a review, but this time I definitely did! Why? Not so much to praise the product which is super, but more because of the enormous hassle of the previous reviews that I have read before purchasing this perfect chair! I am 51 years old and before you buy something I will delve into a product to see if it is worth the money! Then you will end up on many different sites where reviews are described. Can't believe what nonsense you come across! If you want to moan, you can do that with every product, no problem! Put me on the wrong foot a few times until I bought this chair through Cool Blue. Excellent delivery on Sunday itself with a tip from the driver at the door to keep the box safe for possible return. Appreciate this honesty and service from Cool Blue. If you then unpack the chair and start to assemble it with the comments of other customers in mind, you will feel sorry for these vinegar whiners! The comments of "bad building instruction" make no sense unless you had trouble building Lego in your childhood! Beautiful glossy instruction in book form! "Head and back pads that stink" ?? Didn't notice anything, think the air is neutral and they smell themselves? To make a long story short; Great chair, nice material, good finish and very solid! I am 1.98 meters tall and weigh 100 kg. The supplied back and neck pillows do their job. Takes some getting used to, but fine for the corrective posture. I don't always use neck pillows. The seat is firm but you get used to it and ensure a pleasant and long seat. All in all a top product that you will absolutely not regret.....