FAQ product support

Sometimes, you can solve a problem with your product yourself:

• On the page of the product that you bought, you can find the manual and a link to all the help after purchase of your product. You can find this under the header 'Product information'.
• If you go to your order overview and click 'View order', you can find the manual of your product.

Our experts in the store are happy to help you with answering technical and practical questions after purchase. View all locations and opening hours/

Is your product still not working properly? You can also return it, exchange it, or let us repair it. You can find all information on returns, exchanges, or repairs here.

Yes, you can find help on how to use and install your product in different places on our website and in our stores.

• On the page of the product that you bought, you can find the manual and a link to all the help after purchase of your product. You can find this under the header 'Product information'.
• When you go to your order overview and click 'View order', you can find the manual of your product.
• Our experts in the store can help you to answer technical and practical questions after your purchase. View all locations and opening hours.

You can find the manual of your product under the header 'Product information' on the page of the product that you bought, and in your order overview when you click 'View order'. To reduce our impact on the environment, only a few products still come with a paper manual in the box.