FAQ returns and exchanges

You probably understand that you can't return the following products:

• Software with a broken seal. That means you can't return the latest FIFA after you've installed it and played a quick match.
• Vouchers, gift cards, or store credit. Even if you haven't used it yet.
• Cartridges and toners with the protection and foil removed.

We can't refund you for services performed by postal workers or installers either. These include:

• Installation and build-in costs.
• Redeemed vouchers for build-in and/or installation.
• Costs for special shipping options like Coolblue VandaagNog® and time slot delivery.

You can see the status in your My Coolblue account. As soon as we start processing your package, we'll send you a confirmation email. It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet. Don't worry, it can take up to 24 hours before we start processing your return.

You have 2 options within 30 days of receiving your product:

• Exchange your product for a new one for free;
• Return your product for free and get a refund.

Your product will always be repaired after 30 days.

You can indicate your choice in the [online return form] (https://www.coolblue.nl/en/return-request).

You can do this easily and quickly via the online return form.

Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.

You can ship the product in a Coolblue box or another box that closes well.

All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.

Yes, the same return conditions apply to Second Chance products as to new products. You can easily register your return via the online return form.

Don't have a printer? Write the return number and the return address on a piece of paper and stick it to the box. Shipping is free that way. You can find your return number in the return confirmation email. Use as return address:

Coolblue B.V.
Antwoordnummer 60350
5000 VB Tilburg
Nederland

1. Register your return via the online return form.
2. Prepare your product for the return trip:

• Pack the product well. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
• Ship the product in a Coolblue box or another box that closes well.

3. Print your shipping label or write the freepost and return number on the outer box. You can find it in the email we sent you.
4. Send the package to us for free via a PostNL point in your area.
5. Sit back and keep an eye on the status via My Coolblue.

This depends on the specific product. We offer different solutions for small products and large products.

• __ Most products__ can be returned to us. Pack up the product and send it to us via a PostNL point in your area for free.
• We usually pick up large products such as white goods and kitchen appliances.

Do you want to know if your product is being picked up? We'll always let you know via email after your product has been registered. Keep a close eye on your email (and possibly the spam folder).

No, our stores are only open for advice by appointment and as a pickup point for online orders. You can return your package via a PostNL point.