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Exchange and return in our stores
Can I return my product in the store?
Yes. If you register your return online first, you can drop it off in one of our stores.
Advantages of in-store returns:
- We can help you find a replacement product. We'll often have it in stock right away,
- If you have to send in your product for a repair, it's faster to do so via our store than via a package point.
Can I pick up my repaired product in the store?
Yes, that's possible. We'll send you an email when your repaired product is ready.
Can I exchange my product in the store?
Yes, you can. Take your product to one of our stores. You don't have to make an appointment for this.
Do you know which product you want to exchange it for? Order your new product in advance and let us know that you want to pick up your product in a store of your choosing. You can usually pick it up on the same day or the next day. Not sure which product you want to exchange it for yet? Our experts are happy to help you find a product that suits you better.