Help after purchase
Solutions to problems
Our expert has listed and answered the most important questions from customers for you.
Fitbit strap broken: how do you request a new strap?Did you buy your Fitbit from Coolblue and did the watch strap break within the warranty period of 2 years, without you being able to do anything about it? You can request a new watch strap from Fitbit. You have to follow 7 steps to do this. We'll help you right away and you can choose from different watch straps. Is this not possible, or would you rather speak to someone? Please contact our customer service.
How do I reset my Fitbit?Is your Fitbit data not appearing on your phone? Has your activity tracker stopped responding when you press certain buttons? What if you just completed a long walk, but your activity tracker says you've only taken 10 steps? No worries. Resetting your Fitbit will get your tracker back to its old self in no time. See how to reset your Fitbit for each model.
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