Corona regulations: store questions

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Yes, we have different opening hours than we usually do. Read more about the opening hours and addresses of our locations.


No, this isn't possible unfortunately. If you're unable to pick up your order within your time slot, we'll contact you the next day.

You can also cancel your order and place a new order and choose a different time slot.


We take the following security measures for you and our store employees:

  • Stay at least 1.5 meters away from others.

  • Wear a face mask.

  • Come alone. Less fun, but it's mandatory.

  • Follow the instructions of our store employees.

  • Are you sick or do you have a cold or fever? Please stay home. You can still place your order via our website, of course.

  • Our store employees work extra hygienically. They regularly wash and disinfect their hands.

Safety when repairing your phone, tablet, or Apple accessory

Our repair service employees wear gloves and disinfect your phone before and after repair. You can't wait in the store, so you have to hand over your device and pick it up as soon as it's ready.


Yes, but you can only visit if you have an appointment. You can find more information here.


When you order online, we ask you to choose a 1-hour time slot. This is possible from 4 hours after you order if the product is in stock. Is the product not in stock in your nearest store? Then you can order it to be picked up the next day..


Yes. From 16 March, you can make an appointment to return your order or pick up a repaired product in the store.


Yes, but we would like to ask you to pay with card or via your smartphone as much as possible.

Do you still want to pay in cash? Check whether the product is in stock in your store and make an appointment. It's temporarily not possible to reserve the product in advance because we'll ask you to pay for it in advance.


Yes, you can order your product online. You can choose a 1-hour time slot to pick it up when you order. This is possible from 4 hours after you order if the product is in stock.

Do you want to pick your order up today? Order your product before 14:00. Our online appointment portal is always up-to-date. If you call us, we can't make an appointment for you earlier.

Is the product not in stock in your nearest store? Then you can order it to be picked up the next day.

You'll also have to pay in advance so you can pick up your order even faster and safer. In-store payments are only possible if you make an appointment.


Our stores are open as a pickup point for your online order. You can also visit by appointment to get advice, to view products, help after purchase, or to return your product. If you want to have your tablet or phone repaired, you can make an appointment here. We would like to ask you to come alone. It's less fun, but it's mandatory.

We adhere to the rules of the government. That's why there's always 4 hours between your booking and your appointment. Our online appointment portal is always up-to-date. If you call us, we can't make an appointment for you earlier.


Yes, if the product is in stock. Order your product online before 14:00 to pick it up in the store today. Our online appointment portal is always up-to-date. If you call us, we can't make an appointment for you earlier.

Is the product not in stock in a store near you? You can order it and pick it up the next day.


You can make an appointment for advice, view and buy products, help after purchase, or to return your order. You can also pick up your online order or have your phone or tablet repaired if you make an appointment.

We adhere to the rules of the government. That's why there's always 4 hours between your booking and your appointment. Our online appointment portal is always up-to-date. If you call us, we can't make an appointment for you earlier.

We would like to ask you to come alone. It's less fun, but it's mandatory. Your appointment can take up to 30 minutes.


No, that's not possible. You can make an appointment for advice, view products, help after purchase, or to return your order. You can also pick up your online order or have your phone or tablet repaired if you make an appointment.

We adhere to the rules of the government. That's why there's always 4 hours between your booking and your appointment. Our online appointment portal is always up-to-date. If you call us, we can't make an appointment for you earlier.

We would like to ask you to come alone. It's less fun, but it's mandatory. Your appointment can take up to 30 minutes.


This can be done via the link in the confirmation email of your appointment. You can also schedule a new appointment right away. It's not possible to change your appointment.


You can visit the store, as long as it's within your time slot. We can help you until the end of that time slot. For example, if you're 5 minutes later, you'll have 25 minutes to shop.

Are you unable to visit the store within your time slot? Cancel your appointment via the link in your appointment confirmation email. You can also make a new appointment right away.


No, we'd like you to come alone. It's not as fun, but it's mandatory.




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