Yes. As soon as you start the checkout, you'll enter a secure internet environment. That way, others can't watch what you're doing. Your transaction information will be encrypted via an SSL connection. You can recognize a secure SSL connection by the green lock in your browser.
Before you can use your VVV gift card at Coolblue, it must be converted to a Coolblue gift card. Follow the steps on the VVV Gift Cards website.
We would like to ask you to pay with card or via your smartphone as much as possible. Online orders can only be paid in advance. This way, we avoid an extra contact moment at the store.
Yes. When you place an order, the amount will be reserved on your credit card. The actual transfer will only take place after delivery. This way, you can pay afterwards.
You can't pay with Klarna or Afterpay at Coolblue.
No, it's free. You can put your product in its original packaging and send it to us in a Coolblue box or other sturdy box that you can close properly.
Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number, freepost number, and your name on the box. Take the box to a post office in your area or one of our stores.
Do you want to pay via bank transfer? You can transfer the money to our account number, NL50INGB0683251309. Always state your name and order number when you make a payment
You can pay online with iDEAL, credit card (we accept Visa and MasterCard), Apple Pay, Coolblue gift cards, or a bank transfer.
Do you want to pick up your package in the store? Due to the coronavirus safety measures, we ask you to pay online in advance.
As soon as we've processed your return, we'll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.
You might get your money back in several installments. This can be due to two things:
You've paid for your order with a gift card, either completely or partially. You'll get refunded with shop credit.
You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.
As soon as we ship your order, we'll send you the invoice attached to the shipping confirmation. You can also download the invoice in your order overview in My Coolblue. Did you just place an order? Wait until your order has been shipped. The invoice will be available afterwards.
Do you have questions about your business invoice? Contact your account manager.