Where can I find my invoice?
As soon as we've shipped your order, you can find your invoice in the email with your shipping confirmation as an attachment. You can also download your invoices in your order overview. Click on your order in My Coolblue. Make sure that you're logged in with the right account to view your invoices.
Did you just place the order? Wait until your order has been shipped. After that, you'll receive the invoice in the shipping confirmation.
Do you have questions about your business invoice? Contact your account manager.
What if I haven't received my invoice yet?
It depends on if you've already received your order.
Didn't receive your order yet? You'll receive your invoice with your shipping confirmation. You'll receive this in your email no later than the night before the delivery. Is this about a store order? You'll receive your invoice after the pickup of your order.
Did you already receive your order? Check if your invoice is in My Coolblue under 'My Orders'. Check your spam folder as well, sometimes your email ends up there. Is your invoice not there? Contact one of our experts.
How can I change my invoice?
Email us and state your order number and what you want to change in your invoice. You can do this up to 30 days after we've made your invoice. You'll receive an adjusted credit invoice in your email in 3 working days. Your current invoice will then expire.
We can never change an invoice date.
Do you have questions about your business invoice? Contact your account manager.