Complaints
What if I want to submit a complaint?
Sorry, a thousand times over. We're really obsessed with customer satisfaction. We sometimes completely miss the mark too, though. And now you're at a disadvantage. We can't let that happen.
Now what?
We're happy to resolve your complaint. The fastest way it to contact our customer service.
Aren't satisfied with your answer? Go big and address our customer service manager. You can email him (MT-klantenservice@coolblue.nl) or send a letter to the address below. You'll get an answer within 5 working days.
Coolblue B.V. attn Alex Reijnhout Antwoordnummer 5515 3000 VB, Rotterdam
Wasn't he able to help you to your satisfaction? You can always submit your complaint to the disputes committee Thuiswinkel. You can also bring your complaint to the disputes committee via the European ODR Platform.