How do I register my return online?
You can easily and quickly do this via the online return form.
Can I register extra large products, such as white goods and kitchen appliances, as a return online as well?
Yes. You can do that via the online return request form. After your registration, we'll let you know what the next steps are.
What if my product isn't listed in my orders?
It's possible that you've placed the order with another Coolblue account. Sign in with the email address you used to purchase your product. Can't remember it? Please contact our customer service.
Can I return my product in the store?
Yes. If you register your return online first, you can drop it off in one of our stores.
Advantages of in-store returns:
- We can help you find a replacement product. We'll often have it in stock right away,
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If you have to send in your product for a repair, it's faster to do so via our store than via a package point.