Cost of repair

You'll receive a quote via email. That happens when your warranty has expired or if the repair service sees it as a case of user damage.

The email contains 3 options you can choose from:

• You agree with the quote. We'll repair the product for a fee.
• You don't agree with the quote, but you do want the product back. You then pay € 65 of research costs and get your product back.
• You don't agree with the quote and you don't want the product back. In that case, you don't pay any research costs and we'll try to destroy your product in an environment-friendly way. We do this by taking out usable parts from the product and give them a new life, or by recycling the product by one of our recycle partners.

Please inform us of your choice within 14 days.

Free repair in case of manufacturing error If your product breaks within the warranty period due to a manufacturer error, the repair is free. A manufacturer error causes your product to break sooner than expected with regular use. For example, the screen of your phone might break even though you did nothing unusual.

Paid repairs for user damage User damage is when you you break your product within the warranty period and it's your own fault. This isn't covered by the warranty, so you have to pay for it. We can't tell you what the costs will be beforehand. As soon as the repair service has taken a look at your product, they can estimate the costs and you'll receive a quote. These are your 3 options:

• You agree with the quote. We'll repair the product for a fee.
• You don't agree with the quote, but you do want the product back. You then pay € 65 of research costs and get your product back.
• You don't agree with the quote and you don't want the product back. In that case, you don't pay any research costs and we'll try to process your product in an environmentally-friendly way. We do this by removing the components that can still be used from the product and giving them a new life or by recycling it via one of our recycle partners.

You can easily and quickly register your repair in the store or via the online return form. Want to know whether your defect is under warranty? We can best help you in the store. We can have a look with you and possibly solve the problem right away.

No, that's free. You can pack your product in the original packaging. Send your product in a Coolblue box or a different box that closes well.

Use the shipping label in your email, print it, and stick it on the box. Don't have a printer? Take the box to a post office near you or to one of our stores.

If your product no longer works properly because of how you used it. For example, if you spill coffee over your laptop which results in a black screen. If you want to have user damage repaired, you have to pay for it. We'll examine your product and make a quote. Based on that, you can choose whether you want to have it repaired or not.

• You agree with the quote. We'll repair the product for a fee.
• You don't agree with the quote, but you do want the product back. You then pay € 65 of research costs and get your product back.
• You don't agree with the quote and you don't want the product back. In that case, you don't pay any research costs and your product will be destroyed in an environment-friendly way.

You can register your repair quickly and easily in one of our stores or via the online return form. In the store, we'll have a look with you and you'll know whether it's user damage right away.