Pack product for repair
How do I pack my product to send it in for repair?
Use sturdy packaging and preferably use the original box. If this isn't possible, you can pick up a free box from the supermarket or buy a box from the post office.
Print your shipping label or get it scanned at a collection point. You can find the label in the email you received from us.
Don't have a printer or can't find a good box? Come to one of our stores. In that case, bringing your product in the packaging is enough.
Do I have to return my product in its original packaging for it to be repaired?
Yes, we'd prefer you use the original packaging of the product. Don't have it anymore? Package your product in another sturdy box.
Do I have to pay to return my product?
No, that's free. You can pack your product in the original packaging. Send your product in a Coolblue box or a different box that closes well.
Use the shipping label in your email, print it, and stick it on the box. Don't have a printer? Take the box to a post office near you or to one of our stores.
Where and when can I find my shipping label?
We'll send you your shipping label via email within 1 hour after you've registered your return or repair. Have the barcode in the email scanned at a PostNL point or print it and place it on the box.
What can I do before I send in my laptop, smartphone, or other data carrier for repairs?
During repairs, we often have to remove all data from your device. Make sure you're well-prepared:
- Back up the data you don't want to lose.
- Remove accounts from your device by restoring it to the factory settings. You can read how to do this on the information page.
- Turn off "Find my iPhone". Otherwise, we're not allowed to repair your product.
- Remove your SIM card from your phone or your SD card from your camera.
Where can I find the serial number of my product?
That differs per product? You can often find it in the maintenance booklet or in the box.