Costs and duration insurance
How high is my premium?
The amount of the premium depends on the type of product and the purchase price. On the product page, you can see exactly how much you pay.
When does your insurance expire?
A Backup Plan with a one-time payment has a fixed term that's specified on your policy document. For monthly insurances, there's no minimum duration. You can cancel the insurance the first 30 days. After 30 days, you can cancel the insurance every month with a 7-day cancelation period. The maximum duration is 36 months. We do this to prevent you from having a active insurance for a long time unintentionally.
How does the premium payment work?
The agreed premium for a Backup Plan with a fixed term has to be paid for when entering into the insurance agreement. You can pay in cash or electronically. You pay the monthly premium of your monthly cancelable Backup Plan via direct debit 1 month in advance. The first premium payment will be debited within 7 days from the bank account you've provided. If the payment unsuccessful, we'll send you a payment reminder.
When will my insurance expire?
After the specified duration on the policy document, after non-payment, in case of theft, or if repairing the product isn't possible anymore due to the remaining value of your product.
When will the premium be debited?
The first payment of a monthly-cancellable Backup Plan will be debited a couple of days after your purchase. After that, we'll debit the amount on a monthly basis. You'll pay for the premium of your insurance monthly in advance via direct debit. The premium for a Backup Plan with a fixed term is paid directly at purchase.
Can you change your Protection Plan type and term?
Yes, you can change your insurance within 30 days. Contact our customer service for this.
When is my product insured?
Your coverage starts from the moment you've payed your premium. With a one-time insurance, you pay your premium together with the insured product. The coverage will start right away.
This works a bit differently with a monthly insurance, because you won't pay the first premium when you pay for the product. For monthly payments, the coverage starts right after you've payed the first premium. This happens within 3 working days.