You can do so in various way. Whether you bought something or not.
__ Did you order a new device? __ You can often give your device to the delivery drivers to get it recycled in an environmentally-friendly way. Make sure it's not bigger than your new device and that you've prepared your product for the delivery driver. Is your order being delivered by PostNL Please hand in your old product at a PostNL pickup point or give it to the delivery driver. If you give it to the delivery person, prepare your old product well with a PostNL shipping label. We explain how this works on this page.
Didn't order a new device? You can recycle your old device in the following ways:
Yes, that's an option for __ large products__, such as washing machines, dryers, fridges, freezers, televisions, trampolines, and large fitness equipment. You can choose a 4-hour time slot when you order. When you place your order, you can see which time slots are available.
For all other products, you can choose evening delivery between 18:00 and 22:00.
If you order before 23:59 today, your package will be delivered for free tomorrow. Even on Sundays. And if you choose a different day, delivery is still free.
Due to the strict measures and the holiday season, the demand is larger than usual. This can delay some packages. The delivery vans also fill up faster. As a result, it's not always possible to deliver your order tomorrow. When you place your order, you can see the available delivery times. Choose the one that suits you best.
We'll do everything we can to make our promise 'Ordered today, delivered tomorrow' happen. Due to the strict measures and the holiday season, the demand is larger than usual. This can delay some packages.
The delivery vans also fill up faster. As a result, it's not always possible to deliver your order tomorrow. When you place your order, you can see the available delivery times. Choose the one that suits you best.
Yes. Indicate that you want to pick up your package at a PostNL point when you place the order. Then, choose a PostNL point in your area. After paying for your order online, you can pick it up the following work day from 16:00. Your order will be ready for you until 14 days after the indicated pickup date.
You can't pick up unreleased pre-orders at a PostNL point. This also applies to large appliances like white goods or larger TVs. We'll notify you in your shopping cart, of course.
No, all our stores are temporarily closed until 9 February.
No. It's currently not possible to receive your package today.
If you choose evening delivery, your package will be delivered by PostNL the next working day between 17:30 and 22:00. When placing your order, choose "Evening Delivery". Evening delivery costs € 0.99. Don't see it? Unfortunately, we don't offer it for your products.
We also deliver much larger products, such as a washing machine, in the evening, except on Sundays. When ordering your product, choose the paid evening time slot on the day that suits you best. We'll deliver your order between 17:00 and 22:00.
Yes. Our delivery drivers wear a face mask, keep a distance of 1.5 meters, and sign for delivery themselves. We also ask you to keep a distance of 1.5 meters when our delivery drivers deliver your order.
If you ordered a small package, the delivery driver will put the package in front of the door as soon as you open it.
We'll deliver your large products to just over the threshold of your home. We'll only take your old product with you when it's ready at the threshold.
Products with additional connection services
For some products, we offer additional connection services. Extra hygienic measures apply to ensure safe delivery. We'll explain this in videos: