Repairs extra large products
What do I have to do to have large products like white goods and kitchen appliances repaired?
You can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.
Go through the following steps:
- Register your repair via the online return form. A technician will contact you within 48 hours to make an appointment.
- Be prepared: the manufacturer may need some more information about your product. Have serial number, error code, and other relevant information ready.
- Open the door for the technician on the agreed date.
Do you have a washing machine, dryer, or washer dryer combination that isn't covered by the manufacturer's warranty anymore? Our own white goods repair service is happy to help you, even if you didn't buy the product from us. View thispage for more information and register your repair.
Can I register extra large products, such as white goods and kitchen appliances, as a repair online as well?
Yes, you can register your repair via the online return request form. A technician will contact you within 48 hours after the registration to make an appointment. Be prepared, the manufacturer may need some more information about your product. Have serial number, error code, and other relevant information ready.
If your product breaks down within the warranty period due to a manufacturing defect, the repair is free of charge. Do you have a washing machine, dryer, or washer dryer combination that isn't covered by the warranty anymore? Our own white goods repair service is happy to help you, even if you didn't buy the product from us. View this page for more information and register your repair.
Do you repair extra large products at home or do I need to send them in?
For extra large products like white goods, in most cases a technician from the manufacturer will come by. This way, your appliance doesn't need to be moved.
Do you want to know if a technician is going to come by for your product?
We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.
Who will repair my extra large product?
For extra large products, a technician from the manufacturer will usually come to your home.
Do you want to know if a technician is going to come by for your product? We'll always let you know via email after your product has been registered. You can easily and quickly register your return via the online return request form. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.
Do you have a washing machine, dryer, or washer dryer combination that isn't covered by the manufacturer's warranty anymore? Our own white goods repair service is happy to help you, even if you didn't buy the product from us. View this page for more information and register your repair.
How long does the repair take for my extra large product?
The technician will contact you within 2 working days after you registered your repair. Together with the technician, you'll plan a date to have the product fixed at your house. In most cases, the problem is solved right away. They have to take the product with them sometimes, so the repairs will take a bit longer.
When does the mechanic contact me to make an appointment for repair?
The technician will contact you within 2 working days after you've registered your repair.
Can I also change or cancel the repair of my large product?
Yes, you can. Please contact our customer service as soon as possible. For example, we can change the time for the appointment on time or cancel it, so we won't be there unnecessarily. Very green!