Exchanges and returns
You probably understand that you can't return the following products:
- Software with a broken seal. That means you can't return the latest FIFA after you've installed it and played a quick match.
- Digital activation codes, for example for Microsoft Office.
- Vouchers, gift cards, and credit. Even if you haven't used them yet.
- Cartridges and toners with the protection and foil removed.
We can't refund you for services performed by postal workers or installers either. These include:
- Installation and build-in costs.
- Redeemed vouchers for build-in and/or installation.
- Costs for special shipping options like Coolblue VandaagNog® and time slot delivery.
Yes, you can try out your product as you would in the store.
Don't like the product? You can return it. It's important to return your product in its original condition and packaging. This way, we can make someone else happy with it.
This depends on the specific product. We offer different solutions for small products and large products.
- __ Most products__ can be returned to us. Pack up the product and send it to us via a PostNL point in your area for free.
- We usually pick up large products such as white goods and kitchen appliances.
Do you want to know if your product is being picked up? We'll always let you know via email after your product has been registered. Keep a close eye on your email (and possibly the spam folder).
- Register your return via the online return form.
- Prepare your product for the return trip:
- Pack the product well. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
- Ship the product in a Coolblue box or another box that closes well.
- Within one hour after registering your return, you'll receive a confirmation email with a return number and shipping label. Print out the shipping label or write the freepost and return number on the outer box.
- Send the package to us for free via a PostNL point in your area.
- Sit back and keep an eye on the status via My Coolblue.
You can see the status in your My Coolblue account. As soon as we start processing your package, we'll send you a confirmation email.
It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet. Don't worry, it can take up to 24 hours before we start processing your return.
You can register your return within 30 days of receiving the product. After that, you'll have another 14 days to return your product for free. You have 2 options:
- Exchange your product for a new one for free;
- Return your product for free and get a refund.
To get the full purchase amount back, it's important to return your product in its original condition and make sure it's undamaged. Handle the product as you would do in the store.
You can indicate your choice in the [online return form] (https://www.coolblue.nl/en/return-request). After 30 days, we'll repair your product and the above options no longer apply.
You have 3 options within 30 days of receiving your product:
- Exchange your product for a new one for free.
- Have your product repaired.
- Return your product for free and get a refund.
Your product will always be repaired after 30 days.
You can indicate your choice in the online return form.
Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
You can ship the product in a Coolblue box or another box that closes well.
All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.
Don't have a printer? Write the return address, return number, and your name on a piece of paper and stick it to the box. Shipping is free that way. You can find your return number in the return confirmation email. Use as return address:
5000 VB Tilburg
You can do this easily and quickly via the online return form.
Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.
As soon as we receive your product, we'll send you a new one. It'll be with you the next day. Is the new product out of stock? We'll notify you and you'll get your money back.
Cheaper product We'll transfer the remaining amount to your account within 5 days after reception.
More expensive product We'll send you a payment request for the remaining amount. After receiving your payment, we'll ship the product to you.