That's not necessary. Your return will be automatically canceled if you don't return your product within 14 days.
Yes. You can return all products from your order separately. You can indicate which product you want to return in the online return form.
Almost always. But it does depend on the condition of your product, of course. To get the full purchase amount back, it's important for you to return the product in its original condition and without damage. That way, we can make someone else happy with this product.
Otherwise, we'll have to determine the depreciation based on the condition of your product.
You can inspect the product as you would do in the store. Example: you can take a pan out of the box and look at it from all sides, but you can't cook with it.
Your product likely wasn't returned in its original condition. In that case, we determine what the depreciation is based on the state of the product. The maximum depreciation is 25%.
The final amount you receive is determined by two things:
Complete the [online return form] (https://www.coolblue.nl/en/return-request) and clearly state which part is missing. Don't forget to add the serial number when you register. Make sure to indicate which of these 2 solutions you want:
If your product doesn't break through your own fault and within 30 days of purchase, you'll simply receive a new one. Did your product break after 30 days? We'll repair your product.
You can easily and quickly register your product via the online return form.
Oh no! Report this to [our customer service] (https://www.coolblue.nl/en/customer-service) and we'll make sure you receive the correct order as quickly as possible.
You probably understand that you can't return the following products:
We can't refund you for services performed by postal workers or installers either. These include:
You have 3 options within 30 days of receiving your product:
Your product will always be repaired after 30 days.
You can indicate your choice in the online return form.
Yes, you can try out your product as you would in the store.
Don't like the product? You can return it. It's important to return your product in its original condition and packaging. This way, we can make someone else happy with it.
You can register your return within 30 days of receiving the product. After that, you'll have another 14 days to return your product for free. You have 2 options:
To get the full purchase amount back, it's important to return your product in its original condition and make sure it's undamaged. Handle the product as you would do in the store.
You can indicate your choice in the [online return form] (https://www.coolblue.nl/en/return-request). After 30 days, we'll repair your product and the above options no longer apply.
Yes, the same return conditions apply to Second Chance products as to new products. You can easily register your return via the online return form.