Return requirements

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You probably understand that you can't return the following products:

  • Software with a broken seal. That means you can't return the latest FIFA after you've installed it and played a quick match.
  • Vouchers, gift cards, or store credit. Even if you haven't used it yet.

We can't refund you for services performed by postal workers or installers either. These include:

  • Installation and build-in costs.
  • Redeemed vouchers for build-in and/or installation.
  • Costs for special shipping options like Coolblue VandaagNog® and time slot delivery.

That's not necessary. Your return will be automatically canceled if you don't return your product within 14 days.

You can return your Second Chance product within the 30-day satisfaction guarantee. The product should be in the same condition as when you received it. Did your product break after 30 days? We'll simply offer you the 2 year warranty that you're used to.

Yes. You can register your return within 30 days of receiving the product. After that, you'll have another 14 days to return your product for free. You have 2 options:

  • Exchange your product for a new one for free;
  • Return your product for free and get a refund.

You can indicate your choice in the [online return form] ( After 30 days, we'll repair your product and the above options no longer apply.

If your product breaks within 30 days of purchase, you'll simply receive a new one. Did your product break after 30 days? We'll repair your product. You can easily register your return via the [online return form] (

Hell yes. You can return all products from your order separately. You can indicate which product you want to return in the online return form.

Complete the return form within 30 days and clearly state which part is missing. Don't forget to add the serial number when you register. Make sure to indicate which of these 2 solutions you want: Back order the missing part.

  • Deliver the missing part . In most cases, you'll receive the missing part within 2 weeks. If we can't deliver the part, we'll contact you and exchange the product for you.
  • A new product . You'll receive your new product one day after we've received your return shipment.

Oh no! Report this to [our customer service] ( We can help you 7 days a week and will make sure you receive the correct order as quickly as possible.

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