Refunds

As soons as we've processed your cancellation or return, you'll get your money back within 3 working days via the same way you paid with. Sometimes, you'll receive your money in separate parts. This can happen because of a number of things:

• You've paid the amount or a part it with a gift card. You'll receive the amount as CoolblueCredit in your account.
• You've returned multiple products. Sometimes, one product is processed earlier than another product. That's why you receive the amount in multiple parts.
• Did you pay in cash and are you returning your product in the store? You'll receive a maximum of € 50 in cash. We'll transfer the rest of the amount to your account.

Yes, that's possible. First, go to one of our stores so we can help you with an EasyClaim registration. After that, you can request it yourself via_ VATFree.com_. After that, you receive the right documents and instructions for customs. View our _ store page for the nearest store.

We'll pay you back via the payment method you've used. There are 2 exceptions:

• Used a gift card? You'll receive that amount as CoolblueCredit in your account.
• You've paid an amount in cash that's higher than € 50. You'll receive € 50 in cash in the store. We'll transfer the rest of the amount to your account.

Our administration is busy sometimes, so it can take a bit longer. Haven't you received the amount after 7 working days? Contact our customer service.