If your product no longer works properly due to how you used it. If you throw coffee over your laptop and the screen goes black, for example. If you want to have user damage repaired, you'll have to pay. We'll examine your product and make a quote. Based on that, you can choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).


We repair Apple, Samsung, and Huawei smartphones and tablets ourselves. Send your phone or tablet to us, or visit one of our stores. We use external repair services for other products.


Yes, but you'll have to pay. We'll examine your product and make a quote. Based on that, you can choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).


You get a 2-year warranty on your product by default. If you get a Backup Plan, you can extend that to 3 years (1 year extra) or 5 years (3 years extra) in total.

In addition, a Backup Plan also insures your product for defects that aren't covered by the warranty, such as accidents, water damage, or fall and impact damage.

Example

  • Backup Plan 3 year = Standard 2-year warranty + 1 year extra
  • Backup Plan 5 years = Standard 2-year warranty + 3 years extra

Go to the product page of your product. In the specifications, you can find what type of warranty you have and how long the warranty lasts. We have 2 types of warranties:

  • Carry in . We ask you to send us your broken product. The product will be repaired by a repair service appointed by the manufacturer;
  • On-site service . The manufacturer's repair service comes to your home to repair large products.

__ Do you want to return your product or have it repaired? __ You can easily and quickly do so via the online return form.


If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free.

Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).




© 1999 - 2020 - Coolblue B.V.
Customer rating: 9.2 / 10 - 16,181 reviews