Steps in return process

Via the store:

1. Bring your product to the store in the packaging. 2. We'll look at the problem in the store and find a solution quickly. For example, your money back, an exchange for another product, or repairs.

Via delivery: 1. Register your return via the online return form.

2. Prepare your product for the return trip:

• Pack it well and sturdily. If you can, use the original packaging. That way, you can keep the product damage-free, and we might be able to make someone else happy with it. No longer have the original packaging? No problem. We'll look at the condition of your returned product and determine what the depreciation is based on that;
• Ship the product in a Coolblue box or another box that closes well;
• Delete your data and account if necessary.

3. Within 1 hour after registering your return, you'll receive a confirmation email with a return number and shipping label. Print out the shipping label and stick it on the outer box.

4. Send your package to us for free via a PostNL point in your area. 

You can also send the product to the address below for a fee. Put your return number in the box, so we know it's your package. 
Coolblue B.V. 
Antwoordnummer 60350    5000VB Tilburg   

5. Sit back and keep an eye on the status via My Coolblue.

As soon as we've processed your return, we'll refund you within 3 working days. The time it takes for a refund to appear on your bank account depends on the payment method.

You might get your money back in several installments. This can be due to two things

• You've paid for your order with a gift card or voucher, either completely or partially. You'll get refunded with shop credit.
• You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
• You've returned multiple products. One product might be processed earlier than an other product. This can mean that you've got your money back from one product, but not from an other. In this case, we want to ask you to have some patience.

Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.

No, that's free. You can pack your product in the original packaging. Send your product in a Coolblue box or a different box that closes well.

Use the shipping label in your email, print it, and stick it on the box. Don't have a printer? Take the box to a post office near you or to one of our stores.

This depends on the specific product. We offer different solutions for small products and large products.

• Most products can be returned to us. Pack up the product and send it to us via a PostNL point in your area for free. You can also bring your product to our store. That way, you get your money back or a replacement right away.
• We usually pick up large products such as white goods and kitchen appliances at your home.

** Do you want to know if your product can be picked up?** We'll always let you know via email after your product has been registered. Keep a close eye on your email (and possibly the spam folder).

Sadly, that's not possible. We have to process your product in our warehouse first. As soon as we receive your product, we'll send you a new one. You'll receive it the next day. Is the new product out of stock? We'll notify you and you'll get your money back.

Cheaper product You'll receive the remaining amount on your account within 3 days of us receiving the product.

More expensive product You'll receive a payment request from us for the remaining amount. As soon as we receive your payment, we'll send the product to you.